Study program: Management in service sector

  • Discover your potential in the service sector with our transformative Service Sector Management degree programme, designed to equip you with the skills and expertise to thrive in this dynamic field

  • Explore different career paths in the service sector, including careers such as manager, consultant, service domain process manager and service quality analyst. Our program prepares you for a wide range of exciting opportunities in the service sector

  • Develop essential skills such as communication, problem solving, leadership and strategic thinking, which are in high demand in the service sector. Gain a competitive edge and stand out as a service management professional

Academic title (4 modules):

  • Bachelor in Service Management – Promotional management

  • Bachelor in Service Management – Promotional management

  • Bachelor in Service Management – Logistics management

  • Bachelor in Service Management – Logistics management

  • Bachelor in Service Management – Management in culture

  • Bachelor in Service Management – Management in culture

  • Bachelor in Service Management – Management in financial operations

  • Bachelor in Service Management – Management in financial operations

Period:

  • 4 years

  • 240 ECTS

Head of Department

Asst. Prof. Dr. Bojan Srbinoski

 

 

Detailed study program

Semester 1

Code Name Mandatory / Elective ECTS
MUS101 Sociology M 8
MUS102 Administrative law M 7
MUS103 Enterprise Economics M 8
MUS104 Foreign language A1 M 7

Semester 2

Code Name Mandatory / Elective ECTS
MUS201 Fundamentals of Management M 8
MUS202 Statistics M 7
MUS2XX Elective E 6
MUS2XX Elective E 6
  Practical work M 3

Techniques of service

Economy

Basics of law

Hospitality

Safety in tourism

Principles of risk management

Psychology in tourism and hospitality

Banking operations

Semester 3

Code Name Mandatory / Elective ECTS
MUS301 Accounting M 8
MUS302 Marketing M 8
MUS303 Foreign language A2 M 8
MUS3XX Elective E 6

Business Operations Research

Entrepreneurship

Introduction to insurance

Principles of public administration

Sales channels

Insurance in tourism and hospitality

Business Law

Sociology of tourism

Business Mathematics

Non-life insurance

Restaurant management

Semester 4

Code Name Mandatory / Elective ECTS
MUS401 Human resource management in the service sector M 8
MUS402 Event management M 7
MUS4XX Elective E 6
MUS4XX Elective E 6
  Practical work M 3

Communications in tourism

National cuisine

Tourist destination

Nutritionism

Fiscal system

Business psychology

Development policy in tourism

Semester 5

Code Name Mandatory / Elective ECTS
MUS501 Logistics systems M 7
MUS502 Cultural heritage M 7
MUS503 Foreign language B M 7
MUS5XX Elective E 6
  Practical work M 3

International forwarding

Econometrics

Organizational learning

Business communication

Basics of cooking

Food and culture

Agreements in international trade

Marketing research

Insurance operations

Commercial law

Management accounting

Organizing congresses and meetings

Crime and detection

Business planning

Strategically  management

Economics of European Integrations

Investment management

Enology

Customs system and policy

Reinsurance

Corporate financial management

Semester 6

Code Name Mandatory / Elective ECTS
MUS601 Promotional activities M 7
MUS6XX Elective E 6
MUS6XX Elective E 6
MUS6XX Elective E 6
MUS6XX Practical work E 6

Risk analysis in insurance

Bar and bar operations

Management information systems

Insurance in agriculture

Animations in tourism

International Management

Fixed Income Securities

Production management – knowledge of the goods

Controlling

Transport and insurance in international trade

International trade

Management of food production in catering

Control and audit

Life and health insurance

Comparative Public Management

Semester 7

module: Promotional Management

Code Name Mandatory / Elective ECTS
MUS701 Propaganda in the service sector M 8
MUS702 Modern technologies and media of promotion M 8
MUS703 Strategies of integrated market communication M 7
MUS704 Agency work M 7

Semester 8

module: Promotional Management

Code Name Mandatory / Elective ECTS
MUS801 Techniques of measuring the effectiveness of propaganda M 6
MUS802 Financing of promotional activities M 6
MUS8XX Elective E 6
MUS8XX Elective E 6
MUS803 Graduate thesis M 6

Applied freight forwarding

Knowledge management

Obligatory right

Processing and liquidation of damage

Social pathology

Protection of cultural heritage

International institutions, organizations and programs in culture

English language 4

German language 4

French language 4

Semester 7

module: Logistics Management

Code Name Mandatory / Elective ECTS
MUS701 Customs operations and logistics management M 8
MUS702 Trade logistics M 8
MUS703 Process control and improvement M 7
MUS704 Productivity analysis M 7

Semester 8

module: Logistics Management

Code Name Mandatory / Elective ECTS
MUS801 International business M 6
MUS802 Supply chain management M 6
MUS8XX Elective E 6
MUS8XX Elective E 6
MUS803 Graduate thesis M 6

Applied freight forwarding

Knowledge management

Obligatory right

Processing and liquidation of damage

Social pathology

Protection of cultural heritage

International institutions, organizations and programs in culture

English language 4

German language 4

French language 4

Semester 7

module: Management in culture

Code Name Mandatory / Elective ECTS
MUS701 Economy of culture M 8
MUS702 Natural resource management M 8
MUS703 Culture of traditional diet M 7
MUS704 Public relations M 7

Semester 8

module: Management in culture

Code Name Mandatory / Elective ECTS
MUS801 Cultural resource management M 6
MUS802 Culture and sustainable development M 6
MUS8XX Elective E 6
MUS8XX Elective E 6
MUS803 Graduate thesis M 6

Applied freight forwarding

Knowledge management

Obligatory right

Processing and liquidation of damage

Social pathology

Protection of cultural heritage

International institutions, organizations and programs in culture

English language 4

German language 4

French language 4

Semester 7

module: Management in financial operations

Code Name Mandatory / Elective ECTS
MUS701 Financial mathematics M 8
MUS702 Analysis of financial statements M 8
MUS703 Financial markets and institutions M 7
MUS704 Payment systems M 7

Semester 8

module: Management in financial operations

Code Name Mandatory / Elective ECTS
MUS801 Risks in financial operations M 6
MUS802 Financial management M 6
MUS8XX Elective E 6
MUS8XX Elective E 6
MUS803 Graduate thesis M 6

Applied freight forwarding

Knowledge management

Obligatory right

Processing and liquidation of damage

Social pathology

Protection of cultural heritage

International institutions, organizations and programs in culture

English language 4

German language 4

French language 4

Career opportunities

With our degrees in Promotional Management, Logistics Management, Cultural Management and Financial Management you will open up a world of exciting career opportunities. There are four key areas where your degree can lead you:

  • Public Relations: Graduates can develop as public relations specialists, managing the reputation and public image of companies or individuals. They coordinate media relations, handle crisis communications and develop strategic PR campaigns to strengthen brand perception and maintain positive public perception.
  • Supply Chain Management: Graduates can pursue careers as supply chain managers, overseeing the entire process of product movement from the procurement of raw materials to the delivery of finished goods, ensuring efficiency, cost effectiveness and on-time delivery.
  • Management in Culture: Graduates can pursue careers as managers in culture, where they work in various cultural organizations such as museums, galleries, theaters or other places of culture and art. They manage the budget, coordinate events, handle marketing and promotion, and ensure the smooth operation of cultural institutions.
  • Financial Analyst: Graduates can pursue careers as financial analysts, where they work on analyzing financial data, conducting market research and providing insights to help organizations make informed financial decisions.

These are just a few of the exciting career paths that await you. The possibilities are endless, and your degree will open the doors to a fulfilling professional journey.